How should I look after my battery?
Generally speaking as long as you don't leave your battery for long periods of time completely empty and you top the battery up after each ride, this is all you need to do.
Should I completely drain the battery before charging?
On some cheaper bikes with different style cells, this is necessary. However all of our electric bikes feature high tech batteries, so this is not required. It is in fact, best to always top up our batteries, even if you have only travelled 10 miles, just top it up.
I have seen cheaper electric bikes, what's the difference?
Its the same old saying - You get what you pay for. At Elespeed we have chosen to not deal with cheaper, more unreliable ebikes and components. We take pride to only deal in quality machines that are built to perform to the task in hand. Buy cheap, buy twice is something we're not fans of.
How often should I have my electric bike serviced?
You should have your eBike serviced just the same as your regular bike. Just because it is electric assisted doesn't mean it requires more frequent servicing. In most instances an annual service is enough, however customers using their bikes more frequently or in more extreme environments may require more frequent servicing. Generally you can feel when your bike needs a look over. We are fully equipped to service all makes of ebike.
What warranty do you offer on your bikes?
All of our electric bikes come with the best warranty possible. We offer 5 years on the frame, 1 year on all of the components & 1 years on the whole electrical system. All of our warranty work is carried out in house. This means we resolve this for you as opposed to passing you on to a third party. As long as you are the original owner, we will of course happily support you outside of any warranty period. We are just an email or call away.
Please note Warranty doesn't cover bulbs, brake pads / blocks, bearings, tyres, tubes, chains, sprockets, hangers, cables and other items generally regarded as consumables.
I have purchased an eBike from another retailer or second hand, I have a problem, can you assist?
We are happy to take a look at any ebike you would like serviced or repaired.
At Elespeed we are committed to looking after our ever growing customer base. For this reason, we really learn about the products that we sell so we can offer the best back up, support and knowledge, not just at the point of sale, but also further down the line. Our aim is to look after you long term. We ride and work on our products each and every day, so we really know what we are talking about.